Privacy Policy

Last modified: May 13, 2025

Otodata Wireless Network Inc. (“Otodata”, “us”, “we”, “our”) is committed to protecting the personal information of users (“you”, “your”) of the Otodata-owned Website otodatatankmonitors.com and Customer Portal (our “Website”) and/or the Otodata owned Customer Apps or Consumer Apps (our “Apps”), as detailed in the present Privacy Policy (the “Policy”).

Definition

“Personal information” means any information relating to an identified or identifiable individual that, either directly or indirectly, allows that person to be identified.
“Special category personal information” means personal information revealing racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs, or trade union membership; genetic and biometric data; and data concerning health, sex life or sexual orientation.
“Sensitive Personal Information” means personal information which, due to its nature or the context of its use or communication, entails a high level of reasonable expectation of privacy, including a consumer's social security number, driver's license and passport numbers, account numbers and credentials, precise geolocation, racial or ethnic origin, religious beliefs, or union membership, personal information concerning a consumer's health, sex life, or sexual orientation, contents of a consumer's mail, email and text messages where the business is not the intended recipient, genetic data, biometric information, or citizenship and immigration status.
“EEA” refers to European Economic Area
“GDPR” refers to the EU General Data Protection Regulation
“PIPEDA” refers to the Personal Information Protection and Electronic Documents Act (Canada)
“Law 25” refers to the Act respecting the Protection of Personal Information in the Private Sector (APPIPS, as modified by Law 25) (Quebec).

1. Purpose and Scope of the Policy

1.1. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit or use our Website or Apps, as well as how we collect, use, maintain, protect, and disclose your personal information. It also explains our use of cookies and how you can access, correct, or delete your personal information when necessary.

1.2. This Policy applies to information we collect:

On the Website (which includes our Customer Portal),

On the Apps,
In email, text, other electronic messages between you and the Website or Apps,
In person at our points of services, or by telephone when you contact our Customer Service.

1.3. When we offer products and services to individuals in the European Economic Area (EEA), we are subject to the EU General Data Protection Regulation (GDPR), which applies across the entire European Union (EU). For consumers in the United States, we comply with applicable federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) and other state-specific privacy regulations. Under the GDPR, we act as a “controller” of your personal information, meaning we determine the purposes and means of processing your data in compliance with applicable laws. For consumers in Canada, we comply with the Personal Information Protection and Electronic Documents Act (“PIPEDA”), and any other province-specific privacy legislation. For consumers in Quebec, or information about Quebec residents outside of Quebec, we comply with the Act respecting the Protection of Personal Information in the Private Sector (APPIPS, as modified by Law 25).

2. Applicable Laws

2.1. We are committed to complying with the privacy laws applicable to our operations in the U.S, Canada, and in the EEA, including the CCPA, the GDPR, PIPEDA, substantially similar provincial legislation, and Law 25. This Policy has been prepared taking into account applicable laws in these jurisdictions. However, this Policy may not be designed to comply with privacy laws in other jurisdictions. By providing your personal information, you acknowledge and consent to its processing including collection, use, and disclosure in accordance with this Policy and the laws of the applicable jurisdictions referenced herein.

3. Your Acceptance of This Policy

3.1. Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. By accessing or using the Website, or by downloading, creating an account, or using the Apps, and/or our Services, you agree to this Privacy Policy. This Policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of the Website or Apps after we make changes constitutes your acceptance of those changes, so please check this Policy periodically for updates.

4. Children Under the Age of 16

4.1. Our Website or Apps are not intended for children under 16 years of age. No one under age 16 may provide any personal information to or on the Website or Apps. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on the Website or Apps, through any of its features, register on the Website or Apps, make any purchases, use any interactive or public comment features, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn that we have collected or received personal information from a child under the age of 16 without verified parental consent, we will delete that information. If you believe we may have any information from or about a child under the age of 16, please contact us at privacy@otodata.com.

5. Personal Information Collected

5.1. We may collect your personal information when you create an account or access our Website, use our Apps, or contact our customer service. We may collect information directly from you when you provide it to us. With your permission, we may also collect information automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies. With your permission, we may also collect information automatically when you use the Apps. All automatic collections will be disabled by default and you will be provided with the opportunity to enable them when you access our Website or use our Apps.

5.2. Depending on the circumstances, personal information collected on or through our Website or Apps may include your name, contact information (street address, electronic address, and telephone number), records and copies of your correspondence, details about your use of the system and data about your consumption and or tank usage, your browser preferences and operating system settings, and your responses to communications and to surveys that we might ask you to complete from time to time.

5.3. As you navigate and interact with our Website or Apps, we may automatically collect certain information about your device, browsing activities, and patterns through data collection technologies, which may include:

Visit Details: Data related to your visits to our Website, such as traffic data, location data, logs, and other communication data, as well as the resources you access and use on the Website.
Device and Connection Information: Information about your computer or mobile device and internet connection, including your IP address, operating system, browser type, and, for mobile devices, the device’s unique identifier, mobile network information, and telephone number.
Usage Details: When you access and use the Apps, we may collect details about your usage, including traffic data, location data, logs, communication data, and the resources you access or use through the Apps.

5.4. As you navigate and interact with our Website or Apps, with your permission we may automatically collect certain information about your device, browsing activities, and patterns through data collection technologies. This collection will be disabled by default and you will have the opportunity to enable it when you interact with our Website or Apps. The information collected in this manner may include:

Location Information: The Apps may collect real-time information about the location of your device.

5.5. The automatically collected information helps us enhance our Website and provides better, more personalized experience, enabling us to:

Estimate the size of our audience and identify usage patterns.
Store information about your preferences, allowing us to customize the Website based on your interests.
Accelerate your searches.
Recognize you when you return to our Website.

6. Cookies and Data Collection Technologies

6.1. If you enable us to, we use various data collection technologies, including cookies, to automatically gather information when you visit our Website or use our Apps. Cookies are small files placed on your computer’s hard drive or your smartphone. These technologies help us enhance your experience, improve our services, and understand how you interact with our platforms. These data collection technologies will be disabled by default, and you may choose to enable them. Personal Information collected when you choose to enable cookies may include the IP address of your device, and non-Personal Information collected may include your browser type and operating system.

6.2. The duration cookies are retained for varies depending on the circumstances. Cookies may be retained only for the current session, or for periods of time up to 12 months, such as for cookies for tracking session errors and issues.

7. Your Control Over Cookies

7.1. You can choose to enable cookies by adjusting your browser or smartphone settings. However, please note that not enabling cookies may limit your access to certain parts of our Website or Apps.

7.2. For more information on managing your cookie preferences and privacy settings, please refer to the section titled “Choices About How We Use and Disclose Your Information.”

8. Types of Cookies & Their Purposes

8.1. We use different types of cookies for specific purposes:

a) Session Cookie (Authentication):

Purpose: We use a session cookie to store your user session after a successful login. This cookie contains your username and email address and is used to authenticate each request sent to our server. It does not store any additional information. We also use session cookies for fraud and attack detection, and for API protection.

Properties: This cookie is marked as Http Only and secure, ensuring it is transmitted only over encrypted connections and cannot be accessed by client-side scripts.

b) Analytics and Performance Cookies (e.g., _ga, _gid):

Purpose: These cookies help us track user behavior and measure website performance. They are first-party cookies, typically set with SameSite=Lax or None (with the Secure flag if on HTTPS). These cookies are not marked as Http Only, meaning they can be accessed by client-side scripts.

9. Data Collected on Login & Cookie Consent

9.1. To help us provide an optimal user experience, we use third-party marketing services. When you log in and enable cookies, those services may collect the following information:

IP Address,
Browser Type: The type and version of your browser,
Operating System: The operating system of your device.

9.2. This data helps us provide a secure and personalized experience while ensuring compliance with applicable data protection laws.

10. Managing Your Cookie Preferences

10.1. You can manage your cookie preferences through your browser or device settings. For detailed instructions, please refer to the section titled “Choices About How We Use and Disclose Your Information.”

10.2. Once you have enabled cookies, by continuing to use our Website or Apps without adjusting your settings, you consent to the use of cookies as described in this Policy.

11. Third-Party Information Collection

11.1. Certain content and applications on our websites are provided by third parties. We do not provide any personal information to any third party that we use. However, we do not control technologies used by these third parties, and they may use cookies, web beacons, or other tracking technologies to collect information about you when you interact with our Website or Apps. The information gathered may be associated with your personal information or may include details about your online activities over time across different websites, apps and online services.

As we do not control these third parties’ tracking technologies or how they are used, if you have questions or concerns about their information practices, please contact the relevant provider directly or refer to their policies.

12. Use of your Personal Information

12.1. We use your personal information mainly for:

Presenting our Website, Apps, and their contents to you;
Providing you with products, or services that you request from us;
Responding to your questions and information requests;
Ensuring compatibility with your operating system and its peripherals;
Delivering a personalized user experience, which may include stored preferences collected through cookies, if you choose to enable them;
Fulfilling any other purposes authorized or required by law;
Describing additional uses at the time you provide the information; and
Pursuing any other purpose with your consent.

12.2. For data subjects in the EEA, the above does not apply to special category personal information, which we will only process with your explicit consent.

13. EEA Data Subjects: Promotional Communications.

13.1. We may use your personal information to send you updates (by email, text message, telephone, or post) about our products and services, including exclusive offers, promotions, and new launches.

13.2. We rely on our legitimate interest to process your personal information for promotional purposes, as outlined in the section above titled “Use of Your Personal Information.” This means that, in most cases, we do not require your explicit consent to send you promotional communications. However, where consent is legally required, we will always ask for it separately and in a clear, unambiguous manner. For greater certainty, for users in Canada, we will comply with legal requirements to only send promotional communications if we have received your express consent to do so.

13.3. We are committed to protecting your privacy and will never sell or share your personal information with organizations outside Otodata for marketing purposes.

14. Your Choices and Rights

14.1. You have the right to opt out of receiving promotional communications at any time. You can do this by:

Contacting us at marketing@otodata.com, or
Using the “unsubscribe” link in our emails or replying “STOP” to our text messages, or
Updating your marketing preferences in your account settings, or
We may ask you to confirm or update your marketing preferences in the following situations:
- If you request additional products or services from us in the future,
- If there are changes in applicable laws or regulations, or
- If there are significant changes to the structure of our business.

14.2. For consumers in Canada, we will only send you promotional communications with your express consent. Express consent may come in forms such as your signing up for our communications on our Website or our App.

14.3. We will always treat your personal information with the utmost respect and ensure that your preferences are honored promptly.

15. Disclosure of Your Personal Information

15.1. We may share aggregated or non-identifiable information about our users without restriction.

15.2. We may disclose personal information we collect or that you provide, as described in this Privacy Policy:

To our subsidiaries and affiliates;
To contractors, vendors, service providers, and third parties, as well as their subcontractors and vendors, who support our business and are contractually required to keep personal information confidential and use it only for performing or improving the Services. For consumers in Quebec, if we disclose any of your personal information to any party outside of Quebec, we will provide you with notice and perform a Transfer Impact Assessment (“TIA”) prior to any such disclosure ;
To a buyer or successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or sale of some or all of Otodata’s assets, including during bankruptcy or liquidation, where user personal information is part of the transferred assets;
To fulfill the purpose for which you provided the information;
For any other purpose disclosed when you provide the information; or
With your consent.

15.3. Additionally, we may disclose personal information:

To comply with legal obligations, including court orders, laws, or regulatory requests.
To enforce our Terms of Use (https://www.otodatatankmonitors.com/terms-and-conditions) and other agreements, including for billing and collection.
To protect the rights, property, or safety of Otodata, our employees, our contractors, our customers, or others, including sharing information with organizations for fraud prevention and credit risk reduction.

16. How Long Your Personal Information Will Be Kept

16.1. We will retain your personal information for as long as you have an account with us or while we are providing products and/or services to you. After this period, we will only keep your personal information for as long as necessary to:

Respond to any questions, complaints, or claims made by you or on your behalf,
Demonstrate that we treated you fairly and in accordance with our legal obligations, or
Maintain records required by applicable laws or regulations.

16.2. We will not retain your personal information longer than necessary for the purposes outlined in this policy. Please note that different types of personal information may be subject to different retention periods, depending on the specific purpose for which the data was collected.

16.3. Once it is no longer necessary to retain your personal information, we will securely delete or appropriately identify it in accordance with our data retention and deletion policies. De-identification will be sufficiently performed so that the information can no longer be used, directly or indirectly, do identify you.

17. Choices About How We Use and Disclose Your Information

17.1. We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

Tracking Technologies and Advertising. Browser cookies will only be used if you enable them. You can set your browser to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
Location Information. You can choose to enable the Apps to collect and use real-time information about your device's location through the device's privacy settings. If you do not enable the use of location information, some parts of the Apps may become inaccessible or not function properly.

18. Right to Access, Correct, and Delete

18.1. You can review and modify your personal information by logging into the Website or Apps and visiting your account profile page.

18.2. You may also send us an email at privacy@otodata.com and provide proof of identity to request access to, correct, or delete any personal information that you have provided to us. We will respond to your request within thirty (30) days.

18.3. For personal information necessary to your user account, we cannot delete such personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

18.4. However, to make sure that the personal information we maintain about you is accurate and up to date, please inform us immediately of any change in your personal information. We will provide response to your request within thirty (30) days.

19. Your State Privacy Rights

19.1. State consumer privacy laws may grant residents additional rights regarding our collection, use, and disclosure of their personal information. At least the following states—California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia—currently or will in the future provide their residents with rights to:

Confirm whether we process their personal information.
Access and delete certain personal information.
Correct inaccuracies in their personal information, considering the nature of the information and its processing purpose (excluding Iowa and Utah).
Request data portability.
Opt out of personal data processing for:
- Targeted advertising (excluding Iowa);
- Sales; or
- Profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah).
Either limit (opt-out of) or require consent for the processing of Sensitive Personal Information.

19.2. The exact scope of these rights varies by state. To exercise any of these rights, please email us at privacy@otodata.ca or the contact address provided below. To appeal a decision regarding a consumer rights request, please submit a written appeal to Otodata at the email address above or the Mailing Address stated below within 10 days of receiving our response.

20. EEA Data Subjects: Your Rights Under the EU GDPR

Right to Be Informed: The right to know or be notified about the collection and use of your personal information.
Right to Access: The right to be provided with a copy of your personal information (the right of access).
Right to Rectification: The right to require us to correct any mistakes in your personal information.
Right to be Forgotten: The right to require us to delete your personal information—in certain situations.
Right to Restriction of Processing: The right to require us to restrict processing of your personal information—in certain circumstances, e.g., if you contest the accuracy of the data.
Right to Data Portability: The right to receive the personal information you provided to us, in a structured, commonly used, and machine-readable format and/or transmit that data to a third party—in certain situations.
Right to Object:
1. At any time to your personal information being processed for direct marketing (including profiling),
2. In certain other situations to our continued processing of your personal information, e.g., processing carried out for our legitimate interests.
Right Not to be Subject to Automated Individual Decision-Making: The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you.

21. Quebec Residents’ Rights Under Quebec’s Law 25

Right to Be Informed: The right to know or be notified about the collection and use of your personal information.
Right to Withdraw Consent: The right to be informed of their right to withdraw their consent to the communication or use of their personal information.
Right to Access: The right to be provided with a copy of your personal information (the right of access).
Right to Rectification: The right to require us to correct any mistakes in your personal information.
Right to be Forgotten: The right to require us to delete your personal information—in certain situations.
Right to Restriction of Processing: The right to require us to restrict processing of your personal information—in certain circumstances, e.g., if you contest the accuracy of the data.
Right to Data Portability: The right to receive the personal information you provided to us, in a structured, commonly used, and machine-readable format and/or transmit that data to a third party—in certain situations.
Right to Object:
1. At any time to your personal information being processed for direct marketing (including profiling),
2. In certain other situations to our continued processing of your personal information, e.g., processing carried out for our legitimate interests.
Right Not to be Subject to Automated Individual Decision-Making: The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you.

22. Transferring your Personal Information

22.1. To provide our services to you, it may sometimes be necessary for us to transfer your personal information out of the jurisdiction it is located in, such as a state or province, nation, or other jurisdictional areas like the EEA. This transfer could occur in the following situations:

When sharing information with our offices or affiliates located outside of your jurisdiction,
When working with service providers (yours or ours) based outside of your jurisdiction,
If you are located in a different jurisdiction than the data is located in,
When the services we provide to you have an international dimension.

Transfers of data out of the EEA are governed by strict rules under European and UK data protection laws, including the General Data Protection Regulation (GDPR). To ensure your personal information remains protected, we will only transfer data outside the EEA if appropriate safeguards are in place, such as

Standard Contractual Clauses (SCCs) approved by the European Commission,
Binding Corporate Rules (BCRs), or
Other legally recognized mechanisms that ensure an adequate level of data protection.

Prior to any transfer of data outside of Quebec, a transfer impact assessment (TIA) will be performed prior to such transfer.

The information may be communicated if the TIA establishes that the transferred information would receive adequate protection, particularly in light of generally recognized principles regarding the protection of personal information.
The communication of the information must be subject to a written agreement that takes into account, in particular, the results of the TIA, and, if applicable, the terms agreed upon to mitigate the risks identified in the TIA.

We are committed to safeguarding your personal information, and all international transfers, and transfers of personal information out of a jurisdiction will comply with applicable data protection laws.

23. Data Security

23.1. The security of your information is important to us and we are committed to protecting your privacy through a variety of organizational and technological safeguards. We have implemented security measures to protect your personal information from accidental loss and unauthorized access, use, alteration, or disclosure. All information you provide is stored on secure servers protected by firewalls, and any payment transactions are encrypted using SSL technology. We ensure that access to your personal information is restricted at all times to those Otodata employee or authorized subcontractors who are legally required to have access to that information in order to perform the Services.

23.2. Your role is also crucial in safeguarding your information. If you have been provided with or have chosen a password to access certain areas of our Website or Apps, it is your responsibility to keep it confidential. Please do not share your password with others. Additionally, be cautious when sharing information in public areas of the Website, such as message boards, as it may be accessible to other users. We are not liable for the information escape of user arising from user’s failure to safeguard their confidential information.

23.3. While we strive to protect your personal information, no method of transmitting data over the internet is entirely secure. We cannot guarantee the security of information transmitted to our Website or Apps, and any transmission is at your own risk.

24. Filing a Complaint in Canada or a GDPR Complaint

24.1. We are committed to addressing any questions or concerns you may have about how we use your personal information. If you have a complaint or query, please contact us first so that we can work with you to resolve the issue promptly and fairly. Contact information for our privacy officer is provided at the end of this Privacy Policy.

24.2. Under the GDPR, you also have the right to lodge a complaint with a supervisory authority (data protection authority) in the EU or EEA. You can file a complaint in the country where you:

Work,
Normally live, or
Believe an alleged infringement of data protection laws has occurred.

24.3. Under all Canadian privacy laws, you also have the right to lodge a complaint with the privacy regulator in your jurisdiction.

24.4. We encourage you to contact us first to resolve any concerns, but you are free to approach the relevant supervisory authority in your jurisdiction at any time.

25. Changes to Our Privacy Policy

25.1. We will post any updates to our Privacy Policy on this page and highlight the changes with an update Policy on the Website or Apps home page. If we make significant changes to how we handle your personal information, we will notify you via email at the address associated with your account or through a Policy on the Website or Apps home page. The date of the most recent revision to the Privacy Policy can be found at the top of this page. It is your responsibility to keep your email address up to date and to regularly check this Privacy Policy and the Website or Apps for any changes.

26. Contact Information

To ask questions or comment about this Privacy Policy and our privacy practices, please contact our Privacy Officer at:

Otodata Wireless Network Inc.

1212 Louvain O., Montréal, Québec H4N 1G5, Canada

Privacy@otodata.com

Privacy Policy​​

Privacy Policy