How D.F. Richard Energy is Driving Innovation and Staying True to Its Community Roots
- Otodata Tank Monitors
- Jun 9
- 3 min read
For nearly a century, D.F. Richard Energy has been more than just a propane provider—it has been a steadfast partner to the communities it serves. While the New England-based company has evolved, CEO Ryan Jackson has remained committed to the values that define D.F. Richard Energy: exceptional service, strong relationships, and a genuine dedication to local families and businesses.
That commitment stems directly from company ownership, Robert Richard, who at 93 years old continues to be a guiding presence. Jackson regularly has lunch with Mr. Richard, drawing inspiration from the unwavering philosophy that built the company: people come first.
“Two things have always mattered most to Mr. Richard—the people who work for him and the people in the community,” Jackson says.
That philosophy remains central to every decision at D.F. Richard Energy, ensuring that employees feel valued and customers receive the support they expect.
“We’ll never be the cheapest company, nor will we ever claim to be, but we want to provide a service where, when somebody needs us, we’re there in a timely fashion,” Jackson explains.
This unwavering commitment has set D.F. Richard Energy apart in the industry, allowing the company to thrive without traditional marketing. Instead, its reputation spreads through word of mouth and deep community engagement.
In addition, Jackson recognizes that embracing technology is crucial—not only for efficiency but for maintaining the high level of service that customers expect. Over the last five years, D.F. Richard Energy has strategically adopted cutting-edge tools, including HVAC software and delivery service solutions, and most notably, Otodata’s tank monitoring technology.
How Technology—and Otodata—Transformed D.F. Richard Energy’s Operations
For decades, propane delivery had remained unchanged relying on manual processes and estimated fuel usage. Jackson and his team initially approached new technology with skepticism, thinking, “Why fix things if they aren’t broken?” But as they studied advancements in real-time tank monitoring, it became clear that this innovation wasn’t just about convenience, it was about efficiency, significant cost savings, and exceptional customer service.
“Tank monitors have been a game-changer for our customers,” Jackson explains.
By integrating Otodata’s monitoring technology with D.F. Richard Energy’s customer-facing tank-level mobile app, customers can see their real-time fuel levels 24-7. This simple yet powerful capability has encouraged widespread adoption, ensuring that more customers register for their portal--a critical factor in enhancing service accessibility.
Additionally, delivery efficiency skyrocketed. With real-time data on every tank, Jackson’s team can precisely schedule fuel deliveries, maximize truck capacity and minimize unnecessary stops.
“We’ve totally flipped our delivery model,” Jackson says. “Now, everything is done on tablets, orders are posted the same day, and customers receive their delivery tickets instantly.”
This operational transformation allowed D.F. Richard Energy to do more per truck, per day, per year than almost any propane provider in the U.S.
Preparing for the Future: Community, Technology, and Industry Collaboration
Jackson understands that the younger generation expects technology-driven solutions. By investing in tank monitors, software automation, and workforce training, D.F. Richard Energy has attracted younger employees, setting itself apart in an industry struggling with labor shortages.
Yet, Jackson firmly believes that technology should enhance relationships rather than replace them. Despite increasing competition, D.F. Richard Energy prioritizes industry collaboration and maintains strong relationships with competitors, ensuring propane providers collectively serve communities more effectively.
Looking ahead, Jackson is confident that Otodata’s solutions will continue to shape the industry, making energy distribution smarter, faster, and more customer centric. But no matter how advanced D.F. Richard Energy becomes, one thing will never change—its deep-rooted commitment to the people it serves, a philosophy instilled by Mr. Richard himself.
“If they call us and they need something, we’ll be there. That sense of urgency is something we can never lose track of,” says Jackson.
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